COURSE SYLLABUS

IE 320                BUSINESS PROCESS REENGINEERING    (3-0) 3

URL: http://www.atilim.edu.tr/~eerkan

Catalog Data:

Textbook:

Jacka, M. and Keller P., Business Process Mapping: Improving Customer Satisfaction, , John Wiley 2002, Canada.

Frost, B., Measuring Performance : Using the new metrics to deploy strategy and improve performance, measurement international, 2000 Ny.

Khan, R., Business Process Management: A Practical Guide, MK Press, 2003 Florida.

Kaydos, W., Operational Performance Measurement: Increasing Total Productivity, CRC Press 1999, Florida.

Harbour J., The Basics of Performance Measurement, Quality Resources Press 1997 NY.

References:

www.ids-scheer.com

www.sap.com

Prerequisites by Topic:

None.

Method for Assessing Student Knowledge of Prerequisite Topics:

None.

Goals:

The goal of this intensive, focused course is to provide students with a practical and effective set of skills, techniques and methods for identifying, mapping, measuring, objectively analyzing and improving business processes and practices within enterprise and across enterprise boundaries with customers, suppliers and business partners. This course comprises best practices, supporting techniques and practical knowledge gleaned from the experience of numerous real-world projects. It includes practical application of mapping, analysis, and improvement techniques followed by carefully crafted exercises and case studies designed to reinforce the techniques and enhance student’s skills.

Objectives:

• Develop process maps that clearly depict how your business really works

• Learn analysis techniques that quickly identify process gaps

• Discover tactics that you can immediately apply to improve your business processes

• Measure the efficiency and effectiveness of your business processes

• Differentiate process refinement, redesign and reengineering

• Align IT strategy and business process strategy

• Plan, conduct and implement process change

• Identify and analyze internal and external cross-functional process interfaces

Topics:

1. Introduction
2. Business Process Mapping
3. Business Process Strategy
4. Business Rule Analysis
5. Measuring the Process
6. Business Process Analysis
7. Process Improvement Tactics
8. Overview of Enabling Technologies
9. Process Improvement Case Study/Workshop
10. Implementing Process Improvements
11. Business Process Considerations

Computer Usage:

None.

Laboratory Projects:

None.

Contribution to Professional Component:

1.        Mathematics and Basic Science                 0 credits

2.       Engineeering Sciences or Design               3 credits

3.       General Education                                     0 credits