COURSE SYLLABUS

IE 318 QualIty Management (3-0) 3

Catalog Data:

The role and importance of quality management system. Methods for quality planning, improvement and control with applications in manufacturing and service sectors. Statistical process control. Process capability analysis. Concepts of quality of design and quality of conformance. Quality costs. Reliability. Scope of total quality control and total quality management. Acceptance sampling. Introduction to TS-ISO international standards series. (Prerequisite: IE 201).

Textbook:

Montgomery, D.C., Introduction to Statistical Quality Control, 4th edition, John Wiley and Sons Co., 2001.

References:

· Kolarik, J.W., Creating Quality, McGraw-Hill , 1995.

· Evans J.R. and Lindsay W.M., The Management and Control Of Quality, 3rd edition, West Publishing Co., 1996.

· Sutherland J.W. et al., Statistical Quality Design and Control. Macmillan Publishing Co., 1992.

· Russel R.S., Bernard W.T., Production and Operations Management: Focusing on Quality and Competitivenes, Prentice Hall, 1995.

Prerequisites by Topic:

Probability distributions, one and two sample estimation, one and two sample tests of hypotheses.

Method for Assessing Student Knowledge of Prerequisite Topics:

A prerequisite exam will be given covering prerequisite topics in the first two weeks.

Goals:

The course aims to introduce the student the concepts of quality and to the importance of quality in manufacturing and service industries. Students should be able to understand contemporary methods and procedures used to attain quality.

Objectives:

· To give a broad picture of quality system approach.

· To enable students analyze and become intelligent users of statistical quality control.

· To enable students to use different quality planning and control tools which could efficiently be used to solve industrial and manufacturing problems.

· To help students to understand the role of managerial and human issues in the design, planning and improvement of quality.

· To introduce students to total quality management and ISO standards.

Topics:

1. Fundamentals of quality management system and related subsystems (1 week)

2. The importance of quality as it relates to cost, performance measures and productivity in manufacturing and service systems (2 weeks)

3. The role and basic use of control charts for attributes and variables (3 weeks)

4. Process capability analysis and its usage in decision making (1 week)

5. Product acceptance and acceptance sampling plans (2 weeks)

6. Process improvement with designed experiments (1 week)

7. Modern quality philosophies (2 weeks)

8. Application of quality standards in manufacturing and service systems (2 weeks)

Computer Usage:

MINITAB and Memorry Jogger.

Laboratory Projects:

None.

Contribution to Professional Component:

1. Mathematics and Basic Science 0 credits

2. Engineeering Sciences or Design 3 credits

3. General Education 0 credits